Terms & Conditions

1. About these terms

These Terms & Conditions ("Terms") apply to all services provided by Bubble & Squeak Cleaning Ltd ("we", "us", "our") and to your use of this website. By booking a service, contacting us, or using this site, you agree to these Terms. Please read them carefully.

2. Who we are

• Bubble & Squeak Cleaning Ltd
• Company number 11495099 (registered in England & Wales)
• Registered office: 12 Moor Knoll Gardens, East Ardsley, Wakefield, WF3 2AS
• Email: info@bubbleandsqueakltd.co.uk
• Phone: 07730 026799

3. Booking a service

You can book online via our booking form, by phone, or by email. A booking is only confirmed once we send you written confirmation (email or SMS) of the date, time and price. Time slots are 1-hour arrival windows; we'll confirm a more specific time the day before where possible.

Quotes given via our online booking form are based on the information you provide. If the actual job differs significantly on the day (for example, additional items, much larger room, severe staining), we may need to revise the price - we'll always agree any change with you before starting.

4. Prices & payment

• All prices are shown in pounds sterling (GBP) and include VAT where applicable.
• Our minimum call-out fee is £70.
• Payment is due on completion of the work, unless a deposit has been taken (see below) or invoiced terms have been pre-arranged for commercial customers.
• We accept card payments via Stripe (online), cash, and bank transfer on the day. A small admin/booking fee may apply for online payments.
• For commercial accounts we can invoice on standard 14 or 30-day terms by prior arrangement.

5. Deposits

A £20 non-refundable deposit may be required at the time of booking to secure your slot. This is deducted from the final total, with the remainder due on completion of the work. Slots are allocated on a first-come, first-served basis for deposits received.

Because the deposit is non-refundable, please make sure you're confident in the date and time before booking. If you do need to change anything, see the cancellation policy below - we're flexible if you give us enough notice.

6. Cancellations & rescheduling

We understand plans change. Please give us as much notice as possible.

• More than 48 hours' notice: cancel or reschedule free of charge. Any deposit you've paid can be carried forward to a new date so we can give your original slot to someone else.
• Less than 48 hours' notice, or no-show: unfortunately you will lose any deposit you have paid, as we will not have had time to re-allocate your slot.
• If we cancel (illness, breakdown, severe weather): we'll reschedule at the earliest opportunity at no cost to you, and any deposit will be carried forward or refunded in full.

7. Access & preparation

• Please ensure we have access to the property at the agreed time. Wasted journeys may incur a call-out fee.
• Where possible, move small items (children's toys, ornaments, light chairs) before we arrive. We will move light furniture during cleaning where it's safe to do so, but we are not insured to move large or heavy items (wardrobes, beds, large units).
• Please point out any pre-existing damage, fragile items or stains that need special attention before we begin.
• Carpets should be vacuumed beforehand unless you've ordered our Pre-Hoover extra (£5 per carpet).
• If you have pets, please keep them safely away from the work area while we're cleaning.

8. What we will (and won't) clean

We clean

• Carpets and rugs (fibre permitting - we'll always check first).
• Fabric upholstery: sofas, armchairs, dining chairs, footstools.
• Mattresses (all sizes).
• Commercial flooring and seating by arrangement.

We do not clean

• Leather furniture - leather requires a different process and we don't risk it.
• Wilton carpets - we are unable to clean Wilton carpets. If your carpet is Wilton, please tell us at the time of booking. If you fail to inform us at least 48 hours before the appointment, your deposit will be non-refundable.
• Items where the manufacturer's care label specifies dry-clean only with unknown fibres, or marked "X" (do not wet-clean).
• Anything we judge to be unsafe, structurally unsound, or where cleaning may cause significant damage. If we identify this on arrival we'll explain and won't proceed; no charge applies.

9. Promotional offer terms

The following terms apply to all promotional offers and whole-house bundle packages (for example our £190 Whole House Clean, £145 Upstairs Refresh, £99 Downstairs Starter, and any seasonal Spring/Summer/Autumn/Winter deals):

• One offer per booking. Only one promotional offer can be used at any one time on any one booking. Offers cannot be combined.
• One property, one visit. The offer is to be used at one property only and the work must be completed in one visit.
• Offer expiry. The work must be carried out before the end of the offer period.
• Through lounges & lounge-diners count as two areas for the purpose of all package and per-area pricing.
• Extra items. Any additional carpets or items above what the offer covers are charged at £40 per extra carpet/item (added at the time of booking or before work starts).
• Pre-hoover can be added to any offer for £5 per carpet.
• Take-home products (Breeze Odour Eliminator, Spot & Stain Remover) can be added to any offer at £9.50 each.
• Deposits and the cancellation policy (see sections 5 and 6) apply equally to bookings made under an offer.

10. Satisfaction & complaints

If you're not happy with the result, please tell us within 48 hours of the clean. We'll arrange to return and re-do the affected area at no extra cost where possible. Our aim is always to leave you satisfied - over 1,600 five-star reviews say we usually do.

Formal complaints should be sent in writing to info@bubbleandsqueakltd.co.uk. We'll acknowledge within 2 working days and respond fully within 14 days.

11. Liability

We are fully insured with £1,000,000 public liability cover and £10,000,000 employee liability cover.

• If we cause damage to your property as a direct result of our work, we will repair, replace or compensate you fairly through our insurance.
• We are not liable for pre-existing damage, wear, or fading that becomes more visible once a carpet/upholstery is cleaned.
• Some natural materials (wool, silk, sisal) may shrink, fade or change texture even with proper care - we'll always discuss the risk before starting.
• Our liability is limited to the cost of the service provided, except for death or personal injury caused by our negligence (which the law does not allow us to limit).

12. Consumer rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. As a service provider, we must:

• Perform our service with reasonable care and skill.
• Complete the work within a reasonable time.
• Charge a reasonable price (where no price was agreed in advance).

If you book online, you may have a 14-day right to cancel under the Consumer Contracts Regulations 2013. However, if you ask us to start work within that 14-day period, you may lose the right to cancel once the service has been performed.

13. Use of this website

• The content of this website is owned by us or our licensors. You may view, download and print pages for personal use, but you may not republish or copy content commercially without our written permission.
• We make every effort to keep the website accurate and available, but we do not guarantee it is error-free or uninterrupted.
• We're not responsible for the content of external websites we link to.
• You must not use this website in a way that is unlawful, harmful, or that interferes with its operation.

14. Changes to these terms

We may update these Terms from time to time. The "Last updated" date reflects the most recent change. The Terms in force when you make a booking are the ones that apply to that booking.

15. Governing law

These Terms and any dispute arising from them are governed by the laws of England & Wales, and you agree to submit to the exclusive jurisdiction of the English courts.

16. Contact us