Privacy Policy

1. Introduction

This Privacy Policy explains how Bubble & Squeak Cleaning Ltd ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website, book a clean, contact us, or otherwise interact with our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

The data controller is:

• Bubble & Squeak Cleaning Ltd
• Registered in England & Wales, company number 11495099
• Registered office: 12 Moor Knoll Gardens, East Ardsley, Wakefield, WF3 2AS
• Email: info@bubbleandsqueakltd.co.uk
• Phone: 07730 026799

3. What data we collect

Information you give us directly

• Booking details: your name, email address, mobile phone number, full address, postcode, the service(s) requested, the date and time of your booking.
• Contact form submissions: name, email, phone, postcode, the subject of your enquiry and the message you send us.
• Commercial enquiries: company name, contact details and the information you provide about your premises.
• Marketing preferences: whether you've opted in to receive offers and updates by email or SMS.
• Payment information: card payments are handled directly by Stripe. We never see or store your card details.

Information we collect automatically

• Usage data: pages visited, links clicked, approximate location (city/region from IP), device type, browser type - collected via cookies and analytics.
• Technical data: IP address, browser settings, referring website.

4. How we use your data

• To process and confirm your booking, and to deliver the service.
• To contact you about your booking (e.g. to confirm a slot, give an ETA, follow up after a clean).
• To take payment via Stripe and issue receipts/invoices.
• To respond to enquiries you send us.
• To send marketing communications - only if you've opted in.
• To keep records for accounting, tax, and legal compliance.
• To improve our website, services and customer experience.
• To prevent fraud and ensure the security of our systems.

5. Legal basis for processing

Under UK GDPR we rely on one of the following legal bases each time we use your personal data:

• Performance of a contract - when you book a clean, we need your details to fulfil that booking.
• Legitimate interests - for service improvement, basic analytics, fraud prevention and following up on enquiries.
• Consent - for marketing emails/SMS and non-essential cookies. You can withdraw consent at any time.
• Legal obligation - for keeping records required by HMRC, accounting law, or other regulations.

6. Who we share your data with

We do not sell your data. We share it only with trusted service providers acting on our behalf, including:

• Stripe - payment processing (Stripe Privacy Policy).
• Google - booking calendar (Google Calendar) and analytics (Google Privacy Policy).
• Our email and SMS providers - to send booking confirmations and (where opted in) marketing.
• Our website host - for the technical operation of this site.
• HMRC, accountants and legal advisors - where required for tax, accounting or legal reasons.

We may also disclose your information where required by law, court order, or to protect our rights.

7. How long we keep your data

• Booking records: 6 years after your last booking, to comply with HMRC requirements.
• Enquiry forms: 2 years from receipt, unless they lead to a booking.
• Marketing data: until you unsubscribe.
• Website analytics: typically up to 14 months (anonymised).

When data is no longer needed we securely delete or anonymise it.

8. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete information.
• Erase your data ("right to be forgotten"), where applicable.
• Restrict how we use your data.
• Object to processing where we rely on legitimate interests.
• Data portability - receive your data in a portable format.
• Withdraw consent at any time (for marketing or cookies).
• Lodge a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

To exercise any of these rights, email us at info@bubbleandsqueakltd.co.uk. We'll respond within one month.

9. Cookies

Our website uses cookies and similar technologies. Please see our Cookie Policy for full details and to manage your preferences.

10. Security

We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), secure payment processing via Stripe, and restricted access to customer records. However, no online transmission is ever 100% secure - we recommend you use a strong, unique password if you create any accounts.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be flagged at the top of the page or notified by email where appropriate.

12. Contact us