At Bubble & Squeak we want to make our customers’ lives as easy as possible and give them as much information as we can so they are able to make the best decisions for themselves. We have put together a list of questions and the answers that are most asked during our opening hours.
- How long does it take to clean carpets?
ON AVERAGE 1 carpet = 40mins / 2 carpets = 45mins / 3 carpets = 50mins / 5 carpets = 60mins / 8 carpets = 90mins.
- How long does it take to clean upholstery?
ON AVERAGE Arm Chair = 30mins / 2 Seater Sofa = 40mins / 3 seater = 40mins / 4 seater = 50mins / 5 seater = 60mins / 6 seater = 75 mins.
- How long do carpets take to dry?
It all depends on the drying conditions but ON AVERAGE 1-2 hours.
- How long does upholstery take to dry?
It all depends on the drying conditions but ON AVERAGE 2-3 hours.
- Can we walk on the carpets straight after the cleaning?
We know homes are busy places so, Yes as we do leave you shoe covers but for best results keep off them until they are fully dry.
- How do we book an appointment?
All appointments are booked via our website www.bubbleandsqueakltd.co.uk please note if you are wanting a mix & match Deal please book through the Mix & Match Deal Section.
- I have picked my items and it won’t let me move to the next page on booking.
NOT all items or carpets are classed as 1 item or carpet. Please double-check that you have the correct amount of items for the offer selected. When picking items it tells you how many items the thing you want cleaning equates to.
- The items I want are not on the list of picture icons? I
f this is so we would need to give you a unique and bespoke quote so we do ask you to email us here or message us on Facebook and we will get back to you within 48 hours.
- It won’t let me pick a date or time even though it is or is not lit up showing it’s available.
This is an issue we can’t control but if you can NOT pick the date and time you require this means it is already booked. To help you our slots are Monday to Friday 8 am, 10 am, 12 pm, 2 pm and 4 pm.
- I have a discount code?
Please input this on booking in the discount code section. Discounts can only be done here on booking. Unfortunately, no discounts can be given after bookings have been made.
- I have an extra carpet/ item code?
Please input this in the Extra carpet/item code section. Then pay the deposit, we will then check our system to see if the code is valid and if we have been to the property before and if so we will email you asking which extra carpet/item you want to be cleaned, absolutely free as you are a returning customer.
- How do I pay the deposit?
Deposits are paid via PayPal or Bank Card (STRIPE) on booking via the website. The STRIPE option is a safe and secure portal for you to pay via your bank card.
- It’s saying my postcode isn’t recognised, what do I do?
When booking through the website we have noticed that sometimes the payment option defaults as it doesn’t recognise your postcode. This is an issue with STRIPE payment processor that we don’t have any control over. So, when typing the postcode, it has to be typed in the same way your bank has it stored. This has to match so that the payment can be made. So it could be WF45HX / wf45hx /WF4 5HX / Wf4 5hx. Please try a variation first, if you still have an issue, you can use the PayPal option or we can book you in manually, and a deposit is taken by bank transfer.
- How do I pay the final balance?
This can be paid with either cash, bank transfer, PayPal or using our card machine.
- What if I need to cancel or rearrange?
Do I lose my deposit? If you need to cancel or rearrange we need to be made aware of this 48 hours before the appointment. If we are not made aware before the 48hours your deposit will not be refunded and you would need to rebook and pay another deposit. If you do let us know before the 48-hour cut-off point we will be happy to move the appointment with no loss of the deposit paid.
- I am having decorating or building work done or waiting for the keys to my property.
We highly advise that you do not make the booking until all work has been completed or you have the keys in your possession. This stops the risk of a deposit being lost and having to arrange an appointment.
- Can you get the stains out?
We are trained in all kinds of stain removal and always try our best to remove them. There are many factors to determine if stains are able to be removed for example; carpet no fibre type, what’s been spilt and how long it’s been there to name a small number so unfortunately, we can never ever guarantee we can remove every stain.
- Can you remove pet urine?
Again as above we are trained in removing pet faeces and can use a number of different products and techniques to do this but can never guarantee.
- Are your products child and pet friendly?
Yes, they are.
- Are you insured?
Yes, we are and proof of this can be sent via email or message on request.
- Are you trained?
Yes, we are Clean Smart Accredited certification can be found on our accreditation page on the website.
- Why should you use Bubble & Squeak?
We are the highest recommend Carpet and Upholstery Cleaning company in Yorkshire. Over 900 5-star reviews on Facebook and Over 170 5-star reviews on Google alone.
- Can we buy that amazing smell and stain remover you use?
Yes, you can, we carry it with us with at off our clean the 500ml Breeze (nice smelly) is £5 and our £7.50 for our Child, Pet, Eco-friendly Stain remover.
- Do I move furniture for you?
We do move furniture, within reason, like sofas and armchairs. We do ask that you move any breakables, nick-nacks, cabinets and wardrobes. Draws MUST be fully emptied and sturdy enough to be moved. In bedrooms, if you want beds moving, these must be within reason and mattresses removed before we arrive.
If you do have any more questions please don’t hesitate to contact us here